Mission:

Internship information
FO department – guest relations officer

Typical Working Day
Five working days a week, the off days will be depended on the occupancy.
Overtime will be taken as compensation leaves.

Regular Tasks Undertaken by intern:
1. Attends to guest’s complaints, inquiries and requests, referees problems to manager if he/she unable to
Assist.
2. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel
Service.
3. Assists Guest Relations in greeting, rooming, and sending off VIP guests..
4. Promotes inter-hotel sales and in-house facilities.
5. Ensures VIPs and priority club guests receive special attention.

Basic Requirements from the intern
1. Fluent spoken and writing in English.
2. Full of enthusiasm at guest relation, willing to learn and willing to dedicate.
3. Good communication skills.
4. Good computer skills.
5. Deal with work pressure professionally.

Benefits:

Free accommodation: house use
Laundry: free for uniform
Meals: 2 meals dining restaurant, 1 meal staff canteen
2 days off a week

One day of sick leave fully paid is entitled per month ( upon hospital approval)

Chinese public holiday leave (if necessary to work on holidays the over time will be takes as compensation leave)
Enjoy birthday party, annual party and other activities

Cross training opportunity

Monthly allowance: 3000 RMB

Profil

• Etre à l’aise avec la clientèle
• Maîtriser les codes et valeurs du luxe
• De formation en tourisme ou hôtellerie
• Parler anglais couramment
• Bien présenter

Formation

Tous niveaux à partir de bac + 2

Entreprise

N’hésitez pas à nous contacter sur contact@edubravo.com